Shipping and Returns
for assistance with shipping or returns
CHARGES TO CONTINENTAL U.S.
The rates below are current but subject to change at any time.
FREE SHIPPING BY UPS ON ALL LINEN AND FRAGRANCE ORDERS OF $100 OR MORE WITHIN THE
- Excludes DEWOOLFSON down and silk.
- Linen and Fragrance orders of $100 or more within the continental U.S.:
- Free shipping excluded on DEWOOLFSON down and silk due to bulky size
- Orders under $100: $10.00 per order handling charge only
- Pillows: $10 per pillow
- Small Pillows: $7 (including Boudoir, Travel, Neckroll, Designer Pillow Inserts 18 in. square or smaller)
- Comforters: $19 per comforter
- Featherbeds: $45 per featherbed
CHARGES TO HAWAII, ALASKA AND U.S. TERRITORIES
A flat shipping rate of $50 for orders not including featherbeds will be applied to all orders to Alaska, Hawaii, and U.S. territories. For featherbed orders, a flat shipping rate of $150 will be applied to all orders to Alaska, Hawaii and U.S. territories. If the actual cost of shipping when processed is less than the flat rate, you will be charged the lower rate.
Unless otherwise requested, we ship via United Parcel Service(UPS), ground service, within the continental United States. Shipments to Alaska, Hawaii, or Puerto Rico will be shipped via the United States Postal Service, taking approximately two weeks. See above for shipping charges outside the continental U.S. Email or call for Next Day Air or Second Day Air rates. Please inquire about service to Canada. Foreign customers are responsible for import duties and fees.
DEWOOLFSON down comforters, pillows and featherbeds are filled and finished for shipment directly from our North Carolina plant within 2 business days. Most bed and bath linens will ship within 7 to 14 days. Many items are in stock for immediate shipment. Linen collections marked Custom will usually take longer (see below). We will confirm a shipping date to you by email as soon as possible after receiving your order. In the event your order is delayed, we will keep you regularly informed. It is possible that your order may be shipped from more than one DEWOOLFSON location or warehouse. No additional charges will result. Custom Linen Collections: Linen collections marked "Custom" are those from vendors who cut and sew items for you on order, or who do custom embroidery from designs and thread colors you choose. These include most linen collections from Home Treasures and Anali. Many other vendors also have Custom collections. Custom linens will usually ship within 4 to 12 weeks, depending on the vendor and the item ordered. We will stay in close touch with you regarding your order status for "custom" linens.
Once your order has been shipped, expect to receive an email from the shipper with your tracking number, so that you may see exactly where your package is in transit and when you can expect it to arrive.
If you are not completely satisfied with any non-custom purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. Refunds or exchanges will be made quickly upon receipt of the returned item. All linens must be unused, unwashed, and in their original condition and packaging. All items should be accompanied by your sales receipt. No returns after 30 days. Details below. CANCELLATION OF CUSTOM ORDERS: Orders for linens marked
are only cancellable within 24 hours from the time of order with no penalty, after which time the order is non-refundable and non-returnable. CREDIT CARD CHARGES: Your credit card will be charged for the entire amount when the order is placed.
Click the image to the right to access our convenient Return Form.
If you are not completely satisfied with any purchase for any reason, you may return any non-custom purchase to us within thirty (30) days of receipt for your choice of a full refund or exchange. All linens must be unused, unwashed, and in their original condition and packaging. All linen returns must be accompanied by your sales receipt. We reserve the right to inspect and return to you any item that is not acceptable for return. Refunds and exchanges cannot be made until we receive your returned item. For faster exchanges, we can charge you for the replacement item and credit your card when the returned item is received. Shipping charges are not refundable.
Note on Selecting the Right Comforter or Pillow, the most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added. However, we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little or no heat in the coldest climates. If you find that the pillow you chose is too firm or too soft, we can adjust it for you anytime within one year from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added. If we remove fill, then we return it to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you).
PLEASE SEND ALL RETURNS TO:
DEWOOLFSON RETURNS 9452 NC Hwy. 105 S, Banner Elk, NC 28604. Or return to our DEWOOLFSON retail store. All returns must be accompanied by a copy of your sales receipts. We recommend that you insure your package and keep a receipt from your carrier for all shipments to DEWOOLFSON, as we cannot be responsible for shipments we do not receive. We also recommend a carrier that permits you to track shipments. If you use the U.S. Postal Service, be sure to request a delivery signature. Refunds on approved returns will be made as soon as practical after returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded.
Canadian customers returning merchandise are responsible for obtaining any refund of import duties paid directly from Revenue Canada.
We pledge to promptly address and resolve all warranty questions and claims. In most cases it will be necessary for us to see the items. Questions about silk or down comforters or pillows will be resolved immediately when it is returned for inspection. Questions about linens may require consulting with our linen vendor, and we will work with you to assist you in your warranty claim.