Shipping and Returns
for assistance with shipping or returns
ORDERS FOR LINENS OF $300 OR MORE:
FOR LINENS, SOAPS, AND/OR CARE AND CLEANING PRODUCTS (continental U.S.)
ORDERS FOR LINENS UNDER $300
(Excluding down products):
- Eastern States:
$15 per order
WI, IL, MS, MI, IN, OH, KY, TN, AL, NY, PA, WV, VT, NH, ME, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, FL
- Western States:
$25 per order
WA, OR, CA, ID, NV, UT, AZ, MT, WY, CO, NM, ND, SD, NE, KS, OK, TX, MN, LA, MO, AR, IA
SHIPPING CHARGES FOR DOWN PRODUCTS
$25 per comforter
$15 (eastern U.S.) or $25 (western U.S.) per pillow.
We will consolidate multiple pillows for shipping whenever possible. As such, the shipping charge for which you will actually be billed will often be less than shown at checkout.
Small specialty pillows
(boudoir, travel, neckroll, designer inserts 18-inches or less): Orders up to 4 small pillows will only be charged $15 / $25 depending on the shipping address. The price shown at checkout will be adjusted before the card is charged.
- If ordering down items together with linens, you will be charged the down shipping rate only.
CHARGES TO ALASKA and HAWAII
A flat rate of $175 per down comforter and $75 per down pillow will be charged when shipping to Alaska and Hawaii. Featherbeds cannot be shipped to Alaska and Hawaii. A flat rate of $75 will be charged for shipping only linens and/or accessories to Alaska and Hawaii. Only the appropriate down flat rate(s) will be charged to orders combining down, linens and/or accessories. For international shipments, please call 1-828-963-4144.
Unless otherwise requested, we ship via United Parcel Service (UPS), ground service. Email or call for Next Day Air or Second Day Air rates. International customers are responsible for import duties and fees.
DeWoolfson down comforters, pillows, and featherbeds are filled and finished directly from our North Carolina plant and shipped within 2 business days. Many bed and bath linens ship immediately, although some may take 7 to 14 days. We will confirm a shipping date to you by email as soon as possible after receiving your order. In the event your order is delayed, we will keep you regularly informed.
CANCELLATION OF CUSTOM EMBROIDERED LINENS AND SPECIAL ORDERS
The following items may require your approval prior to our confirmation of your order:
Linens that are customized or specially ordered, such as those that are specially sized for you;
Custom embroidery from designs, your initials, or thread colors you choose;
Duvet covers where you choose a coordinating top and bottom fabric;
Other custom linens and sewing.
Orders for these items are cancellable only within 24 hours from the time of order with no penalty, after which time the order is non-refundable and non-returnable. Your credit card will be charged for the entire amount when the order is placed. Some custom items may take 4 to 6 weeks for delivery, depending on the vendor and the item ordered. Please ask your sales representative for details. We will stay in close touch with you regarding your order status for custom linens.
If you are not completely satisfied with any non-custom (see above) purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. Refunds or exchanges will be made quickly upon receipt of the returned item. All linens must be unused, unwashed, and in their original condition and packaging. All items should be accompanied by your sales receipt. No returns after 30 days.
ITEMS SENT TO YOU IN ERROR
If we sent the incorrect item to you, or an item you did not order, or a defective item we will have it picked up by our carrier and returned to us at our expense. Please notify customer service at 1.828.963.4147 or 1.800.833.3696 for assistance.
NOTE ON SELECTING THE RIGHT COMFORTER OR PILLOW
The most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added and return shipping. However, we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little heat in the coldest climates. If you are considering a Canadian Winter weight, we are available to help with your decision at 1-800-833-3696.
Due to current COVID health concerns, we must temporarily suspend our comforter adjustment service. We hope to offer this service again in the future.
If you find that your
DEWOOLFSON pillow is too soft or too firm, we can adjust it for you anytime within 6 months from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added and return shipping. If we remove fill, then that is returned to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you or discarded). See our FAQs for details.
Please contact customer service before returning any pillow for adjustment, as certain COVID-related guidelines for safe handling are in effect.
Click the image to the right to access our convenient Return Form.
PLEASE SEND ALL RETURNS TO
9452 NC Hwy. 105 S
Banner Elk, NC 28604 USA
Or return to our DeWoolfson retail store. Please include a copy of your sales receipts. We cannot be responsible for shipments we do not receive. Refunds on approved returns will be made as soon as practicable after the returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded unless the return is due to our error.
We pledge to promptly address and resolve all warranty questions and claims. In most cases, it will be necessary for us to see the items. Questions about our down products will be resolved immediately when it is returned for inspection. Questions about linens may require consulting with our linen vendor, and we will work with you to assist you in your warranty claim.