$25 Eastern and
WI, IL, MS, MI, IN, OH, KY, TN, AL, NY, PA, WV, VT, NH, ME, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, FL
WA, OR, CA, ID, NV, UT, AZ, MT, WY, CO, NM, ND, SD, NE, KS, OK, TX, MN, LA, MO, AR, IA
SHIPMENTS TO ALASKA and HAWAII
Additional shipping charges will apply to shipments to Alaska and Hawaii. Please call us at 1-828-963-4147 or use our Contact Us page to arrange your preferred shipping method, rates, and payment.
SHIPMENTS TO CANADA
Call 1-828-963-4147 or use our Contact Us page for pricing. We ship to Canada via UPS. The customer is responsible for Canadian import duties and freight charges.
Please call 1-828-963-4147 to place an order from outside the United States or Canada.
DeWoolfson down comforters, pillows, and toppers are filled and finished directly from our North Carolina plant and shipped within 2-3 business days. Many bed and bath linens ship immediately, although some linens may take 7 to 14 days. We will confirm a shipping date to you by email as soon as possible after receiving your order. In the event your order is delayed, we will keep you regularly informed.
CANCELLATION OF CUSTOM EMBROIDERED LINENS AND SPECIAL ORDERS
The following items may require your approval prior to our confirmation of your order:
Orders for custom items are cancellable only within 24 hours from the time of order with no penalty, after which time the order is non-refundable and non-returnable. Your credit card will be charged for the entire amount when the order is placed. Some custom items may take 4 to 6 weeks for delivery, depending on the vendor and the item ordered. Please ask your sales representative for details. We will stay in close touch with you regarding your order status for custom linens.
If you are not completely satisfied with any non-custom (see above) purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. If we sent the wrong item to you, or if you find the item to be defective, then we will have it picked up by UPS at our expense. However, if you decide to return an item that you purchased in error or no longer need, then the return freight cost is at your expense. Shipping charges are not refundable unless due to our error.
All returned linens must be unused, unwashed, and in their original condition and packaging.
No returns after 30 days.
IF WE'RE AT FAULT, CALL FOR EXPEDITED SERVICE
If we sent an incorrect or defective item to you, the simply call us at 1.828.963.4147 or 1.800.833.3696 for expedited service. We will have it picked up by our carrier and returned to us at our expense. Your refund will include all shpping charges paid.
The most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added and return shipping.
We cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little heat in the coldest climates. If you are considering a Canadian Winter weight, we are available to help with your decision at 1-800-833-3696.
If you find that your new DEWOOLFSON pillow is too soft or too firm, we can adjust it for you anytime within 6 months from the date of purchase. If you would like your pillow to be firmer, we charge only for the down or feathers added and for return shipping . To make your pillow softer we remove the and return it to you in a cotton shell for later use or to have as a small pillow, for which there is no charge. (Bedding laws prohibit us from reselling down once it has been used, so it must be returned to you or discarded). We are unable to cover shipping costs for these services. See our FAQs for details .
Certain COVID-related guidelines for safe handling of pillows and comforters are in effect, so there might be a short delay in adjusting your pillow or comforter.
Returns Exchanges Adjustments
" to access our convenient return form.
PLEASE SEND ALL RETURNS TO
9452 NC Hwy. 105 S
Banner Elk, NC 28604 USA
Or return to our DeWoolfson retail store. Please include a copy of your sales receipts. We cannot be responsible for shipments we do not receive. Refunds on approved returns will be made as soon as practicable after the returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded unless the return is due to our error.
We pledge to promptly address and resolve all warranty questions and claims. In most cases, it will be necessary for us to see the items. Questions about our down products will be resolved immediately when it is returned for inspection. Questions about linens may require consulting with our linen vendor, and we will work with you to assist you in your warranty claim.