Shipping and Returns
for assistance with shipping or returns
ORDERS FOR $300 OR MORE:
FOR LINENS, SOAPS, AND/OR CARE AND CLEANING PRODUCTS (continental U.S.)
ORDERS UNDER $300 (EXCLUDING DOWN PRODUCTS) AS FOLLOWS:
- Eastern States:
$15 per order
WI, IL, MS, MI, IN, OH, KY, TN, AL, NY, PA, WV, VT, NH, ME, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, FL
- Western States:
$25 per order
WA, OR, CA, ID, NV, UT, AZ, MT, WY, CO, NM, ND, SD, NE, KS, OK, TX, MN, LA, MO, AR, IA
SHIPPING CHARGES FOR DOWN PRODUCTS
$25 per comforter
$100-$150 per featherbed
nationwide. Please note that actual freight cost for featherbeds ranges from $180-$275, and our charged rate is subsidized for our customers.
- Down bed pillows, down blankets and down throws:
$15 / $25 per item
depending on location (see map)
- If ordering down items together with linens, you will be charged the down shipping rate only.
- Small specialty pillows (boudoir, travel, neckroll, designer inserts 18-inches or less):
up to 4 small pillows
will only be charged
$15 / $25
depending on the shipping address. Price shown at checkout will be adjusted before the card is charged.
CHARGES TO ALASKA and HAWAII
A flat rate of $175 per down comforter and $75 per down pillow will be charged when shipping to Alaska and Hawaii. Featherbeds cannot be shipped to Alaska and Hawaii. A flat rate of $75 will be charged for shipping only linens and/or accessories to Alaska and Hawaii. Only the appropriate down flat rate(s) will be charged to orders combining down, linens and/or accessories. For international shipments, please call 1-828-963-4144.
Unless otherwise requested, we ship via United Parcel Service (UPS), ground service. Email or call for Next Day Air or Second Day Air rates. International customers are responsible for import duties and fees.
DeWoolfson down comforters, pillows, and featherbeds are filled and finished directly from our North Carolina plant and shipped within 2 business days. Most bed and bath linens will ship within 7 to 14 days. Many items are in stock for immediate shipment. We will confirm a shipping date to you by email as soon as possible after receiving your order. In the event your order is delayed, we will keep you regularly informed.
CUSTOM LINEN COLLECTIONS
Linen collections marked "Custom" or “Made to Order” are those from vendors who cut and sew items for you on order, or who do custom embroidery from designs and thread colors you choose. These include most linen collections from Schlossberg, Home Treasures, and Anali. Many other vendors also have custom collections. Custom linens will usually ship within 4 to 12 weeks, depending on the vendor and the item ordered. We will stay in close touch with you regarding your order status for "custom" linens.
Once your order has been shipped, expect to receive an email from the shipper with your tracking number, so that you may see exactly where your package is in transit and when you can expect it to arrive.
If you are not completely satisfied with any non-custom* purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. Refunds or exchanges will be made quickly upon receipt of the returned item. All linens must be unused, unwashed, and in their original condition and packaging. All items should be accompanied by your sales receipt. No returns after 30 days. Details below. *Canadian Winter weight comforters can only be returned with a 20% resocking fee.
CANCELLATION OF CUSTOM ORDERS
Orders for linens marked "Custom" are only cancellable within 24 hours from the time of order with no penalty, after which time the order is non-refundable and non-returnable. CREDIT CARD CHARGES: Your credit card will be charged for the entire amount when the order is placed.
Click the image to the right to access our convenient Return Form.
If you are not completely satisfied with any purchase for any reason, you may return any non-custom purchase* to us within thirty (30) days of receipt for your choice of a full refund or exchange. All linens must be unused, unwashed, and in their original condition and packaging. All linen returns must be accompanied by your sales receipt. We reserve the right to inspect and return to you any item that is not acceptable for return. Refunds and exchanges cannot be made until we receive your returned item. For faster exchanges, we can charge you for the replacement item and credit your card when the returned item is received. Shipping charges are not refundable. *Canadian Winter weight comforters are not returnable.
Note on Selecting the Right Comforter or Pillow: the most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added. However, we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little or no heat in the coldest climates. Canadian Winter weight comforters require a 20% restocking fee. If you find that the pillow you chose is too firm or too soft, we can adjust it for you anytime within one year from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added. If we remove fill, then we return it to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you).
PLEASE SEND ALL RETURNS TO
9452 NC Hwy. 105 S
Banner Elk, NC 28604
Or return to our DeWoolfson retail store. All returns must be accompanied by a copy of your sales receipts. We recommend that you ensure your package and keep a receipt from your carrier for all shipments to DeWoolfson, as we cannot be responsible for shipments we do not receive. We also recommend a carrier that permits you to track shipments. Refunds on approved returns will be made as soon as practicable after returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded.
We pledge to promptly address and resolve all warranty questions and claims. In most cases, it will be necessary for us to see the items. Questions about our down products will be resolved immediately when it is returned for inspection. Questions about linens may require consulting with our linen vendor, and we will work with you to assist you in your warranty claim.