DeWoolfson Privacy and Security Policy
DeWoolfson's commitment to you
We are committed to respecting your privacy and the confidentiality of any information you choose to give us. Our policy describes the information we collect and how we use it. We promise to use this information in a safe, secure, and responsible manner. If you have any questions about the policy stated below, please contact us: DEWOOLFSON, 9452 NC Highway 105 S., Banner Elk, NC 28604 USA or email through our Contact Us page.
DeWoolfson Down International, Inc. is a North Carolina Corporation
When we collect information
We collect no information from you unless you voluntarily provide it. - When you place an order online - When you place an order in one of our retail stores - When you return an item - When you request a printed catalog - When you receive a gift sent by someone else - When you create an account with username and password.
What information we collect
Your name, user ID and password you create - Your shipping, billing and email addresses - your telephone number, if provided by you - Using secure SSL technology our credit card processor temporarily captures your credit card information, including account number, expiration date and three-digit security code for immediate encrypted transmission on to your bank. This information is not stored on our servers. Statistical information collected - When you browse our site we collect anonymous statistical information on which pages on our web site you visit, but it is not associated with your identity or your order.
Purposes we use this information for
To confirm your order by email - To discuss with you the availability of products you order either by email or telephone - To process your order and receive payment - To ship products to you - To notify you of shipment via email (either from DeWoolfson or from our carrier) - To email or telephone you in the event there is a problem with your credit card, in making delivery to you, or in reply to a request you may have made. - To send DeWoolfson printed catalogs to you - To keep a record of products you have purchased so that you will have access to that information in the future. DeWoolfson will NOT use your email address for any future marketing purposes or new solicitations.
What information we share with others
Under no circumstances does DeWoolfson sell, license or share any of your personal information with any other company for marketing purposes. We do contract with other companies to provide credit card processing and shipping. Our credit card processing is done through First Data Corporation or one of its financial subsidiaries. Shipping is normally done with United Parcel Service (UPS) unless Federal Express or the U.S. Postal Service is specifically requested. We only give these companies the information they absolutely need to obtain payment for us or to deliver merchandise to you. We expect that these companies will not use this information for their own marketing purposes and will not share this information with anyone else. Of course, their privacy policies may differ from ours. We will disclose information in response to a lawful written request issued by a court, government agency or regulatory authority with the jurisdiction to make that request.
Cookies and pixel tags
It is our policy to handle your credit card information and personal data with the highest standards of safety, security, and confidentiality. We make every effort to protect against the loss, destruction, or misuse of the information you have provided. DeWoolfson uses industry standard Thawte SSL secured technology to encrypt all sensitive information you provide in our shopping cart. Absolutely no financial information is stored on our servers, but is encrypted and securely "pushed through" to our credit card processor for secured transmission to your bank. If you are unsure of giving your credit card over the Internet, please feel free to place your order with us at 1-800-833-3696.