Help, my pillow is too soft or too firm.
We can adjust the firmness of your new DEWOOLFSON pillow only if returned to us within 6 months of purchase. We do charge for additional down or feather fill and for return shipping. Any down removed will be returned to you or discarded. It takes approximately 4 ounces in a standard size bed pillow to adjust it one step in firmness and approximately 6 ounces in a king pillow. Of course, you can request as little or as much fill as you would like. Each quality and type of down is priced accordingly. Please contact customer service for advice and pricing.
Please understand that we cannot accept a pillow for adjustment that has blood stains or signs of bodily fluids. Also, certain COVID-related guidelines for safe handling of pillows and comforters are in effect, so there might be a short delay in adjusting your pillow or comforter.
Our goal is to ensure that your new purchase is exactly the way you want it. Whether you like it extra soft or prefer a more supportive pillow, we will be glad to customize any pillow for you.