Help, my pillow is too soft or too firm.

What can be done if your pillow is too soft or too firm?

“If you are not completely satisfied with the firmness of your pillow during the first year from date of purchase, return it to us for an adjustment.”

We charge only for additional down or feathers added and return freight. You can request as little as one ounce or as much fill as you would like. We’ll stuff your pillow to your heart’s content. That’s DeWoolfson service.

Remember any down removed must be returned to you in a separate bag, which you may use if needed at a later time. All down is reasonably priced per ounce. Please inquire.


Find our adjustment form here.


Our goal is to ensure your down pillow is exactly the way you want it.
Comfort is key. Whether you like it extra soft or prefer a more supportive pillow, we will customize to your preferences. 

"If you are not completely satisfied with the firmness of your down pillow during the first year from date of purchase, return it to us for an adjustment."

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